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Thought Leadership & Enablement
August 18, 2023

The Power of Leveraging Behavioral Segmentation

Discover the types of behavioral segmentation you can use to personalize customer experiences, boost conversions, and improve retention.

Jenna Galletti
Content Marketing Specialist

In the ever-evolving landscape of marketing, understanding your customers goes beyond just their age, gender, or location. Behavioral segmentation is a dynamic approach that dissects your customer base into distinct groups based on their behaviors, actions, and preferences. 

This concept allows businesses to tailor their marketing efforts to offer personalized experiences that resonate deeply with each customer segment. 

In this blog post, we're talking all things behavioral segmentation, exploring its manifold benefits and how Jebbit can be your ultimate tool to unlock its potential.

What Is Behavioral Segmentation?

Behavioral segmentation represents an innovative approach to market segmentation, wherein your intended audience is categorized into distinct clusters according to their behaviors and engagements with your brand.

Unlike traditional demographic segmentation, which categorizes customers by age, gender, and location, behavioral segmentation focuses on understanding why customers behave the way they do. By analyzing their purchasing behavior, engagement levels, and actions throughout the customer journey, you can gain profound insights into their motivations and preferences.

Types of Behavioral Segmentation

Behavioral segmentation: person clicking on icons

There are various dimensions along which you can segment your customer base behaviorally. Let's explore a few key types:

  • Occasion-based segmentation: Tailoring your marketing messages around specific occasions, such as birthdays or holidays, can enhance customer engagement and loyalty. By acknowledging and celebrating these special moments, you create a deeper emotional connection with your customers.
  • Usage behavior segmentation: Categorizing customers based on their product usage frequency — heavy users vs. light users — allows you to customize your marketing campaigns to encourage upsells and cross-sells and to maximize their customer lifetime value.
  • Loyalty segmentation: Identifying and nurturing your most loyal customers can significantly impact your bottom line. By recognizing their loyalty and rewarding them with exclusive offers or loyalty programs, you foster brand allegiance and encourage word-of-mouth promotion.
  • Customer journey stage segmentation: Tailoring your marketing efforts to match customers' specific stage in the journey — awareness, consideration, purchase, or retention — ensures that you provide the right information and incentives at the right time.

4 Benefits of Behavioral Segmentation

The advantages of behavioral segmentation are far-reaching and impactful. Let’s take a look at four of the benefits.

1. Personalized Experiences

By understanding the unique preferences of different customer segments, you can deliver personalized experiences that resonate deeply, driving higher customer satisfaction and a better customer experience to all of your groups of customers. 

Providing a personalized experience for your customers allows them to feel a strong connection to your brand. They start to like your products or services even more and become big fans. This doesn't just make your brand look good but also makes the whole experience of being a customer better.

2. Enhanced Conversions

Targeted marketing messages based on behavioral data lead to higher conversion rates. When customers feel like they are listened to and appreciated, they are more likely to decide to buy something. By using what we know about how people behave, we can make really clear and effective marketing messages that stand out. 

When potential customers see that your brand truly understands what they like and need, they're more likely to want to buy from you. This strong connection makes more people decide to buy, which helps your business make more money and become more successful.

3. Improved Customer Retention

Addressing specific needs and pain points throughout the customer journey stage helps in building stronger relationships and boosting customer loyalty, ultimately reducing churn. When you take the time to really understand what makes each group of customers happy or worried, and you work to solve their specific problems and fulfill their dreams, it helps you build strong and lasting relationships. 

This strong feeling makes them want to stick around and not go to other brands. Even when things get tough or the market changes, they still want to stay with you because they trust you. So, when you keep your customers happy, it proves that you're really good at understanding what they need.

4. Customized Marketing Campaigns

Crafting marketing campaigns around the behavioral patterns of different customer segments increases the relevance and effectiveness of your efforts. When brands create their advertising plans, it’s important to make them fit perfectly with how different groups of people like to do things. This makes the messages feel just right for them.

Ads grab people's attention and make them interested in what brands have to say. This makes brands’ marketing efforts really strong and helps people remember your brand. So, by making your ads match what people like, you can make your brand stand out and your ads work even better.

Jebbit: Your Partner in Behavioral Segmentation

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Harnessing the power of behavioral segmentation requires a robust platform that can gather, analyze, and act upon intricate customer data in real time. This is where Jebbit steps in. With its cutting-edge technology, Jebbit empowers businesses to:

  • Capture behavioral data: Jebbit's engaging interactive experiences enable you to collect valuable behavioral data seamlessly. From survey responses to quiz results, you gain insights into customer motivations and preferences instantly.
  • Gain real-time Insights: Jebbit's real-time analytics provide a clear picture of how different customer segments interact with your brand, helping you fine-tune your marketing messages on the fly.
  • Utilize personalization: Leverage Jebbit to create personalized experiences that speak directly to individual customer needs, elevating your brand's appeal and driving engagement.
  • Use targeted Automation: Jebbit's automation features allow you to deliver the right message at the right time, across various touchpoints, ensuring a cohesive user experience.

Real-Life Behavioral Segmentation Examples

Let's uncover a couple of case studies to showcase the transformative impact of behavioral segmentation.


Howes, an e-commerce enterprise, employs Jebbit's behavioral segmentation technique to gain deeper insights into their intended market, including their requirements, inclinations, and driving factors. 

By utilizing the Jebbit Platform, Howes devised a Farm/AG Survey, which they introduced through paid media avenues, aimed at engaging farm-related audiences. This approach served a dual purpose of enhancing awareness and enriching their understanding of consumer behavior. 

Subsequently, the information gleaned from the Jebbit Experience was harnessed by Howes to construct tailor-made audience groups for retargeting efforts. Concurrently, they seamlessly integrated the Jebbit/IMX survey into their website, ensuring a natural and authentic encounter for site visitors.

By leveraging Jebbit’s no-code platform, Howes saw:

  • 51% of users who clicked on the quiz engaged.
  • Over 12 million attributes about their users were collected, meaning characteristics that describe any individual. 
  • 250% conversion gain from a look-alike audience. Similar to your current followers, look-alike audiences on Facebook are a segmentation resource. This tool identifies users whose characteristics and interests closely resemble those of your existing audience. Crafting and deploying these audiences is straightforward, rendering them a highly potent marketing asset, adept at efficiently discovering users with a high likelihood of conversion.

Indie Lee 

Indie Lee is a brand that specializes in creating clean and natural skincare products. They carefully choose ingredients that are good for the environment and your skin, like organic and premium materials. 

To give each person a personalized experience, Indie Lee leveraged Jebbit and created a product recommendation quiz for their users. This quiz helps people find the best skincare routine and products just for them. It considers their likes, needs, goals, and more. 

Indie Lee put this quiz on their website, so when you visit, you can take the quiz and get suggestions that fit you. It's like a fun game that helps you pick the right products, making your shopping journey unique and enjoyable.

In four months with Jebbit, Indie Lee has seen:

  • 84% of users who start their quiz will complete it.
  • 67% of users who complete the quiz will subsequently submit their lead information, yielding net-new leads to file, enriched with zero-party data.
  • 21,298 (and counting) zero-party data attributes captured, which inform both in-the-moment and downstream personalization.

How Well Do You Know Your Customers?

Understanding your customers on a deep level is the key to success. Behavioral segmentation empowers you to dissect your customer base, uncover hidden insights, and create marketing experiences that resonate on a personal level. 

With Jebbit as your trusted partner, you can effortlessly capture and analyze behavioral data, driving higher engagement, conversions, and customer satisfaction. Don't miss out on the opportunity to revolutionize your marketing strategy. Schedule a call with Jebbit today, and take the next step toward unlocking the potential of behavioral segmentation.

Jenna Galletti
Content Marketing Specialist

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