Customer Stories

Jebbinar: The ROI of Customer Experience in an eCommerce World

Jebbit's VP of Customer Success Jackie Eagle & Product Marketing Manager John Levis talk about how trust & outstanding customer experiences have a direct impact on your bottom line.

Today’s shoppers live in a mostly (if not entirely) eCommerce world. Yes, part of that is due to the Coronavirus pandemic. But it’s also due to factors that were in play well before the pandemic, such as the rise of the direct-to-consumer (D2C) business model.

Even as consumers have moved online for their shopping, they still expect an experience like they would receive in a store. For brands, this poses a challenge. Outstanding in-store experiences develop trust & loyalty, two key factors in driving repeat purchases and customer lifetime value. How can businesses recreate this experience online?

In this Jebbinar, we look at the findings from our latest Consumer Data Trust Index report, and discuss what today’s brands can do to provide better experiences for their online customers. We’ll cover:

  • The trust gap between D2C and traditional retail brands
  • Why developing trust through great consumer experiences is key to your bottom line
  • How Jebbit customers are making conversational online experiences a reality

 

Published November 4, 2020

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